Who it's for
A missed call costs you money, and most of the answers are already written down
Those two things together are what make a business a good fit. One without the other usually is not, and the second half of this page is the work we say no to.
A good fit
Where it earns its place
Logistics and shipping offices
The questions are factual and repeat: where a consignment is, when the depot shuts, who handles a damaged pallet. The answers are already on a wall somewhere, and after five o'clock nobody is reading them out.
A call it takes: “Is my pallet still coming tonight?” — answered from your published cut-off, message taken for the depot manager.
Simple helpdesks
The same twenty questions, then a ticket. TurnTaker answers the twenty and takes a structured message for everything else, into the inbox your ticketing system already watches.
A call it takes: “The portal won't let me log in.” — the published reset steps, then a message with the account name if they still cannot.
Overflow on a small team
Two lines, four people, and a caller who gets an engaged tone rings somebody else. Forward on busy and the next caller reaches TurnTaker, who puts them through to whoever is free or takes their number.
A call it takes: “Is Sam about?” — transferred if Sam's line is open, message taken with a time they can be reached if not.
Trades and on-site work
You cannot answer with your hands in a wall, and the calls that come in after six are half quotes and half emergencies. Your hours decide what tonight's callers are told, and your words for urgent decide which ones wake you.
A call it takes: “There's water coming through the ceiling.” — matched against your urgent criteria, and you are told immediately.
Hospitality, for bookings and questions
Where a text with a booking link is enough, or where TurnTaker checks the diary and books directly. Opening hours, the kitchen's last orders, whether the courtyard is covered.
A call it takes: “Have you got a table for six on Friday?” — the diary checked, the booking made, and a text with the details.
Anyone whose answers are already published
If a new staff member could answer the phone after reading one page, TurnTaker can too. If they would need six months and a supervisor, it cannot.
A call it takes: The test we actually use when we are deciding whether to take a client on.
Not yet, or not at all
What we say no to
Not modesty. Each of these needs something the product does not have, and the first version is not the place to find that out on a real caller.
Clinical and medical work
Triage, symptoms, anything where a wrong answer is a safety problem. It needs a different configuration, a different review, and a claim about where the audio is processed that we cannot make yet. It comes later, deliberately.
Anything with an onshore data obligation
If you have to be able to say where a recording is stored and where the audio is processed, we are not there yet. The security page says exactly what is and is not settled rather than implying it is fine.
Complaints, disputes and anything that argues back
A caller who is angry needs a person, and the most useful thing an AI can do is take their name, say a person will ring them, and get off the line. TurnTaker will do that; it will not try to resolve it.
Taking payments
There is no card path and there is not going to be one soon. Nothing on a TurnTaker call asks for a card number, and nothing should.
Emergency lines
TurnTaker is not an emergency service. A caller who describes one is told to hang up and ring 000, in fixed words, and the call ends.
Ringing people
Inbound only. It does not chase leads, run a survey or return a call. A callback request is a job for a person in your queue.
Before you book
What you need to have
None of it is hard, and we do most of it with you. It is here so the first conversation is about your calls rather than about a checklist.
A number you can forward
Almost every Australian business line can forward on busy, on no answer, or on a schedule. You keep your number; nothing is ported.
Your hours, including the awkward ones
Opening hours per site, public holidays, and the days you are shut for stocktake. They decide what a caller is told more than anything else does.
The twenty questions
Whatever your phone actually gets asked. Bring the list you already have, or we will write it down with you in the first session.
Who gets put through
Names, numbers, and when each of them is worth interrupting. A destination is only offered inside its own hours.
What counts as urgent
In your words, not ours. It changes who gets told and how fast, and nothing else about the call.
Somewhere to send a message
An email address, a mobile, or a webhook into the system you already watch. One daily summary is fine too.
English only, for now
Not sure you're one of these?
Tell us what your phone does on a Tuesday night and we will tell you honestly whether this is worth your time.