Legal
Subprocessors
The suppliers that see some part of a call, by name. This is a description of the system, not yet a contractual register.
Awaiting legal review
This is a placeholder, not the subprocessors itself. The text is being prepared with Australian legal advice and will be published here before TurnTaker answers calls for any business. Nothing on this page is an undertaking.
What it will cover
- The register itself, with each supplier's role and the location of processing
- How we tell you before a supplier is added or replaced
- What each supplier is contractually held to, and what happens if one fails
- Which of them we would need your agreement to change
Who is in the path today
Read from the code rather than from a slide. Where we do not know where something runs, it says so.
- Telnyx — the phone carrier. Carries the call, and on the current default pipeline also provides the speech-to-text, the language model and the speech synthesis, so it sees the audio and the words. Telnyx does not publish where that inference runs, so we record its location as unverified rather than as Australian.
- LiveKit — the media layer the agent joins the call through. Sees the audio in transit.
- Supabase — the database and the sign-in. Holds the call records, the transcripts, the messages and your account.
- Resend — outbound email: the notifications, the monthly report and the sign-in links. Sees the address and the contents of the email.
- Sentry — error reporting from the dashboard and the worker. Sees errors and the URL they happened on.
- Langfuse — tracing of the agent’s own reasoning, which includes what was said on a call.
- Vercel — hosting for the dashboard and this site.
- OpenAI and Anthropic — the standby providers for speech and language if the carrier’s own fail mid-call. These are switched off in production and stay off until the legal review and the carrier’s locality answer land, because a fallback would send audio somewhere the notice the caller heard did not mention.
Questions in the meantime go to support@turntaker.com.au, and the security page says what is and is not settled about how calls are handled.